(Winnipeg, MB, CANADA) Tell Us About Us Inc. (TUAU), the leading full service feedback company in North America introduces, the Service Fundamentals Customer Feedback and Issue Resolution Program, designed specifically for independent operators and emerging chains. Service Fundamentals is the easiest and most cost effective way to get actionable customer feedback and ensure every customer issue is resolved. Service Fundamentals creates a dialogue with your customer and is administered on a POS Receipt or through our best practice feedback cards. The program also includes a resolution service that allows users to manage their customer’s experiences. It provides operational measures and ensures that managers are made aware of any customer issues that need to be resolved. 

The proprietary online portal and reporting structure provides users with customers’ insights previously only available to mid to large multi-unit chain operators. In addition, the Issue Resolution technology allows you to view comments and follow up with your hard earned customers and make them repeat customers long into the future.  

Quite simply, Service Fundamentals allows organizations to: 

• Increase revenues from existing customers 
• Keep existing customers loyal and track guest recovery
• Help to resolve any customer complaints
• Increase employee engagement, address concerns and increase retention 

“We realized that there was increasingly high demand for this service from individual owners/operators and smaller emerging chains.  We found ourselves turning away these companies as our technology was comprehensive and created for large multi-unit companies so it was expensive and hard to replicate for smaller operations. We knew that we needed to develop a solution that was both cost effective and easy to manage from the perspective of a busy entrepreneur. We are very pleased with the end result” said Tyler Gompf, CEO and co-founder of Tell Us About Us.

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