Popeyes® Chicken & Biscuits First Brand To Utilize New Solution

Press Release

Atlanta, (January 6, 2005) – Tell Us About Us Inc. announces the development of Assured Resolution™ Version 4.0, the next generation of customer service center solutions. The first brand to use this new solution is Popeyes® Chicken & Biscuits, the world’s second-largest quick-service chicken concept based on number of units.

The latest version of the Assured Resolution program has surpassed existing best practices and represents a new standard in the industry. The result is a highly intuitive feedback reporting solution that provides for better handling of repeat callers, enhanced issues management and tracking tools and the ability for multi-unit operators to examine trends in customer feedback across locations.

“The relationship we have with TUAU has allowed us to effectively manage our guest relations. The managers and employees at all Popeyes Chicken & Biscuits restaurants are committed to achieving the highest levels of customer service, and having the right tools is a crucial aspect of meeting this commitment,” commented Rachelle Roy, Manager of Guest Relations for Popeyes. “Our collaborative effort with Tell Us About Us Inc. has resulted in a customer service center solution that is simple and effective.”

“The focus of Assured Resolution Version 4.0 is to make it as easy as possible to get the right information to the right people at the right time,” explains Tyler Gompf, President of Tell Us About Us Inc, a leader in customer feedback solutions since 1997. “Using the best practices approach has allowed Popeyes to overcome the challenges that many organizations are experiencing with traditional customer service centers,” Gompf says.

Popeyes® is a registered trademark of AFC Enterprises, Inc.