Winnipeg, Manitoba, CANADA (June 14, 2007) - Tell Us About Us, Inc. (TUAU) a leading customer experience management (CEM) firm that combines the best practices in customer surveying, mystery shopping and live agent support, today announced a powerful business relationship with Rogers Communications Inc. to significantly expand its IVR (interactive voice response) capacity by more than 800%. The deal will increase TUAU’s ability to handle more customer-driven feedback and provide business with more insight into what drives the ideal customer experience.
“Our relationship with Rogers enables us to harness the power of customer feedback to deliver insight, strategy, and solutions to our growing client base in the restaurant, retail, financial, and utility industries” says Tyler Gompf, CEO of Tell Us About Us. “Working with Rogers has been a great experience. They have been a strong component to our business planning for several years now, and this recent development advances our strategic vision.”
This new business relationship marks a significant increase in TUAU’s capabilities and supports the company’s growth strategies. Since last year, TUAU has gathered 34 million survey questions from its clients’ customers across varied industries in their 30,000+ locations. This increase in IVR capacity boosts TUAU’s abilities to handle over 10,000 calls per minute. These calls capture feedback from a variety of industries and provide managers with valuable insight into how and where to improve the customer experience.
As one of the fastest growing companies in Manitoba, Canada, Tell Us About Us, Inc. is maximizing the potential of its powerful solutions and expanding its presence in the CEM marketplace. Integrating Rogers’ technical capabilities with TUAU’s cutting-edge solution suite will give new and existing clients a deeper insight into what their customers think, what motivates them, and how they experience the brand across the business.
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About Tell Us About Us, Inc. – Tell Us About Us, Inc., founded in 1997, is the sole provider of bundled Customer Experience Management solution suites to help businesses grow successfully by providing insight into what matters most. From POS customer surveys, employee surveys, mystery shops, and post-call surveys, TUAU’s solution suite transforms speculation into knowledge and action. Multi-unit organizations at over 30,000 locations in North America and around the globe benefit from the internal and external customer feedback, 1-800 customer support and mystery shop solutions TUAU delivers.
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CONTACT:
Susan Parker, Manager PR & Events
Tell Us About Us, Inc.
Office: (204) 975-5500 ext 215
www.tellusaboutus.com