Customer Experience Measurement Firm is #1 Supplier

Press Release

In 2001, Popeyes Chicken & Biscuits aggressively began a transition to improve their responsiveness to customers. With the help of Tell Us About Us Inc., a company with expertise in customer experience measurement, Popeyes launched a new customer service program that has greatly improved their responsiveness to customer concerns over the past year. The service combines award-winning technology with an iron-clad process that ensures key managers are informed and accountable for each customer issue that occurs enterprise wide. This process has enabled Popeyes to quantifiably work at improving customer service levels while monitoring their progress every step of the way.

Jim Haayen, Project Manager for the Cajun Hospitality Program commented “The Tell Us About Us team has been phenomenal to work with, they think outside of the box to creatively solve problems so that the process works for both the customer and our management team. With their help we are striving to achieve a 24 hour response time for all customer issues by year end 2003 – and we are confident that we’ll achieve our goal.” The success of the new customer service program has lead Tell Us About Us Inc to the top of the Popeyes supplier list – earning them the award for National Accounts Supplier of the Year at this years annual Popeyes conference. Tyler Gompf, President and founder of Tell Us About Us Inc commented, “This award is especially important to us as we are the first new supplier in Popeyes history to win. It is exciting to win an award for delivering exceptional customer service and value – being a company that is focused on helping our clients achieve excellence in the same!”

Tell Us About Us Inc. helps its customers learn from customer feedback and solve customer issues through an extensive web based management system. Jeff Saunders, The Chief Information Officer at Tell Us About Us Inc. stated “We have strived to create a solution that is easy for customers to use and also easy for management. With that in mind we have created the most powerful and intuitive package available to help large organizations manage their customer service delivery process. ”When asked ‘what’s next for Tell Us About Us Inc.?’, company president Tyler Gompf responded; “We are looking forward to another year of phenomenal growth – we have the right mix of talent, technology, and experience to lead this market space and are excited to partner with several more large restaurant chains in the coming year.”

You can learn more about Tell Us About Us Inc. at www.tellusaboutus.com or visit them at booth 4507 at the NRN Trade Show in Chicago May 17-21, 03.