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If you don’t listen to your customers, somebody else will
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Customer Surveys (IVR / Web)
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What are the key factors that drive customer loyalty for your organization?
Customer Surveys from Tell Us About Us clearly identify the factors that drive customer loyalty for your organization and presents them in simple, real-time reports that speak directly to your front-line managers.
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This solution utilizes integrated IVR (Interactive Voice Response) and Web surveying to provide:
- A clear picture of performance from your customer’s perspective
- The ability to easily compare performance across locations
- A large sample size to provide accurate and reliable research
- The ability to follow up and resolve issues with dissatisfied customers
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How it Works
Customers are invited to provide feedback using point-of-sale (POS) and point of purchase (POP) materials. To participate, customers dial a toll-free number or visit a designated website to respond to your survey.
Click here to try a sample web survey
Use Survey ID Code 272000
Try a sample IVR phone survey:
Dial 1-888-860-0762 on a touch tone phone.
Enter the Survey ID Code: 272000
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Reporting
Tell Us About Us recognizes that the key to an effective customer feedback program is the distribution of knowledge throughout your organization so that action can be taken. With that in mind, we produce a series of high quality reports targeted to every level of management.
Sample Reports
Our web-based reporting platform is updated daily and provides actionable customer insights to track trends. Have a look:
- Survey Summary
- Customer Comments
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- Survey Results
- Score Comparison
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