CUSTOMER SURVEYS
(IVR / WEB)

MYSTERY SHOPPING

1-800 LIVE OPERATOR/
WEB SUPPORT

EMPLOYEE SURVEYS

POST CALL SURVEYS

RESEARCH MODULES

Features include:

• Live-operators specially trained to defuse and comfort upset callers
• A simple system for tracking issues through to resolution
• Seamless integration of all inbound contacts including: web comments, comment cards, and inbound calls
• Contact classification levels to easily track trends
• Instant notifications via fax, phone, or email
• Available postage-paid comment cards
• Multi-language support including translation and transcription services
• Follow up letters and fulfillment services

How it Works

• Participating customers go online to leave a web comment or dial a 1-800 number to speak with a live operator
• Customer comments and contact details are logged and made accessible through the Tell Us About Us reporting website.
• Instant fax and email notifications alert designated members of your management team
• Managers use resolution
  tools to track and close
  outstanding issues

Reporting

The solution uses a simple open/closed report format that links unresolved issues directly to the tools that are required to follow up and resolve them. In addition to managing individual calls, our online reporting platform also provides detail and summary reporting so that you can view and compare call trends throughout the organization.

Listen to sample calls

 Sample Complaint
 Sample Praise
 Sample Question