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  Every customer call represents an opportunity to build a stronger relationship.
   
  Post Call Surveys
   
Tell Us About Us can help you execute an effective post-call survey. Our automated post call survey solution is a flexible tool to quickly implement and report survey data that you can act on. Beyond just the metrics, customers can record voice comments to discuss their specific likes or dislikes, providing detail that may have been impossible to capture during a standard survey.

We have heard from Agents in the past that they did not understand just how much control they had over a customers perception and feeling about the experience with your company.

Post call surveying provides real-time reporting on what your callers are thinking and their perception of their service experience.
  • It enables Senior Directors to hold their team accountable to customer satisfaction targets.
  • It enables Operation Managers to find gaps in training, process, and scheduling.
  • It enables floor Supervisors to identify and coach associates on specific low scores
  • It enables the Associates to help the customer
Some of the Benefits to executing Post Call Surveys are:
  • Improved customer satisfaction.
  • Reduced agent turnover.
  • Attaining valuable customer feedback that improves operations.
  • Providing improved agent feedback based on objective data
  • Reducing personnel dependence.
  • Quicker ROI
Sample Reports

Our web-based reporting platform is updated daily and provides actionable customer insights to track trends. Have a look:

How it Works

Customers are invited at the end of a call to provide feedback on the service they received from one of the call center agents. Customers who agree to take the survey are automatically transitioned to an automated Interactive Voice Response (IVR) survey to provide immediate and anonymous feedback on their call center experience with the agent.














90% of customers will not tell you they are unhappy with their experience. Instead, they will tell nine other people.

 
  Survey Summary
  Category Summary 		  Agent Score Comparison
  Customer Comments Inbox

 
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